shipping & returns
Shipping
Free shipping Australia wide.
All orders are professionally packaged to ensure your artwork arrives to you in perfect condition.
Once your artwork is shipped, we will send you tracking information – keeping you up to date.
For international shipping please email hello@anouskaart.com
Delivery
Please allow for 1- 2 weeks for delivery within Australia.
Payments
All prices are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars at the current exchange rate.
Change of Mind
We do not offer refunds or exchanges for change of mind given the sensitive nature of transporting art, so please choose carefully.
We can send more photos and videos of the artwork prior to you purchasing. Please email hello@anouskaart.com if you would like to see additional photos and videos.
Refunds
In the rare event that the artwork has been damaged please email hello@anouskart.com.au within 24 hours of receiving the artwork. Please include photos of the damaged packaging (before opening) and the damaged art along with a short description.
Any faulty or damaged returns must be finalised and posted back to us within 5 working days.
We do not accept returns when:
- Change of mind
- Artwork is not returned with the appropriate packaging. We recommend that you post the artwork back in the original packaging
- The artwork is a commission or is custom made
- The artwork is not returned within 5 working days